Refund Policy
These policies help explain how we operate, how purchases and support work, and what users should expect when using our marketplace and developer resources.
Effective Date: January 1, 2026 | Last Updated: March 2026
At ReadyGameCode, customer satisfaction is our top priority. We provide premium, verified game source codes, app templates, and developer services. Because digital goods (source code files) cannot be physically returned once downloaded, we have established a clear and fair refund policy to protect both buyers and authors.
1. Refund Eligibility
We offer refunds under the following verified conditions within 14 days of purchase:
- Defective or Broken Code: The downloaded project has critical compile or runtime errors that prevent it from functioning as demonstrated, and the author or our support team is unable to resolve the issue within 7 business days of a reported ticket.
- Misrepresentation: The product significantly differs from the features and specifications stated on its product details page.
- Duplicate Purchase: You inadvertently purchased the exact same item twice in the same order or transaction.
2. Situations Not Eligible for Refund
Refunds will not be granted under the following circumstances:
- You changed your mind after successfully downloading the source code archive.
- You lack the necessary hardware, technical skills, or required developer software (such as the appropriate Unity LTS version, Android Studio, Xcode, or CocoaPods) to edit or compile the code.
- Your app store submission was rejected due to your personal account issues, failure to follow platform developer guidelines, or lack of unique reskinning before uploading.
- The item was purchased on clearance or during a special promotional sale where non-refundable conditions were explicitly specified.
3. How to Request a Refund
To request a refund, please open a support ticket or send an email to info@readygamecode.com with:
- Your order number / purchase receipt.
- A detailed explanation of the technical problem.
- Screenshots or console error logs showing the unresolved issue.
Our technical review team will investigate your request within 2–3 business days. If approved, refunds are credited back to the original payment method within 5–10 business days depending on your bank or payment provider.
